Sunday, July 29, 2012

Week 1 EOC: Customer Service


The best customer service I have ever received would probably be from Verizon Wireless. I had recently broken my cellular phone and I needed to cancel my plan. I went into the store and asked what needed to be done. The guy then told me what the cost of my cancelation fee was, I was shocked. The guy then said if I didn’t want to spend money on the cancelation fee that he’d give me a phone that he recently had bought but then didn’t need. I said sure, and we went out to his car and he handed me this brand new phone for absolutely no money. The phone was a Samsung with a flip out keyboard which was perfect for what I needed at the time. We walked back into the store to put the phone onto my plan so that I could use it. I thanked him many times, as he gave this phone to me I was very grateful, and was amazed that he had given me this brand new phone at the time without skipping a beat and/or asking for any money in return. That was probably the best customer service I have ever received. 

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